Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Conditions for Return
To be eligible for a return, your item must meet the following criteria:
- In the same condition that you received it.
- Unworn or unused.
- With tags and in its original packaging.
- You’ll also need the receipt or proof of purchase.
How to Start a Return
- Contact us at support@kitarium.com to request a return.
- If your return is accepted, we’ll send you:
- A return shipping label.
- Instructions on how and where to send your package.
❗ Items sent back without first requesting a return will not be accepted.
📩 You can always contact us for any return-related questions at support@kitarium.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll evaluate the issue and work to make it right.
Exchanges
The fastest way to get what you want:
- Return the item you have.
- Once the return is accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to:
- Cancel or return your order within 14 days — for any reason and without justification.
- The item must meet the same return conditions:
- In original condition, unworn, unused, with tags and packaging.
- Receipt or proof of purchase required.
Refunds
- We will notify you once we’ve received and inspected your return.
- If approved, you’ll be refunded on your original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card company.
👉 If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@kitarium.com.