Shipping Information
We are thrilled to offer free shipping to all international destinations listed below. Shipment usually takes 6–15 business days to arrive, depending on your location.
Delivery Times by Region:
- North America: 6–12 business days 🇺🇸🇨🇦
- Europe: 7–10 business days 🇪🇺
- Australia & New Zealand: 7–12 business days 🇦🇺🇳🇿
- Asia: 15–32 business days
- Africa: 15–32 business days
- South America: 15–32 business days
Processing Time
Product processing time depends on quality control, packaging, and stock availability. Please ensure your shipping address is correct to avoid any delays.
If your address is incomplete, we will contact you for the correct details, and your shipment will be held until we receive your response.
Processing typically takes 2–4 business days.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Conditions for Return
To be eligible for a return, your item must meet the following criteria:
- In the same condition that you received it.
- Unworn or unused.
- With tags and in its original packaging.
- You’ll also need the receipt or proof of purchase.
How to Start a Return
- Contact us at support@kitarium.com to request a return.
- If your return is accepted, we’ll send you:
- A return shipping label.
- Instructions on how and where to send your package.
❗ Items sent back without first requesting a return will not be accepted.
📩 You can always contact us for any return-related questions at support@kitarium.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We’ll evaluate the issue and work to make it right.
Exchanges
The fastest way to get what you want:
- Return the item you have.
- Once the return is accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to:
- Cancel or return your order within 14 days — for any reason and without justification.
- The item must meet the same return conditions:
- In original condition, unworn, unused, with tags and packaging.
- Receipt or proof of purchase required.
Refunds
- We will notify you once we’ve received and inspected your return.
- If approved, you’ll be refunded on your original payment method within 10 business days.
- Processing times may vary depending on your bank or credit card company.
👉 If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@kitarium.com.